Return & Refund Policy

We want you to be completely satisfied with your purchase from Jose Madrid Salsa. If you are not satisfied for any reason, please review our return and refund policy below.

Return Window

You may return most items within 30 days of receipt for a full refund or exchange. Items must be unused, in their original condition, and in original packaging with all tags attached.

How to Initiate a Return

To start a return, please contact our customer support team at mike@josemadridsalsa.com with your order number and reason for return. We will provide you with return instructions and a return authorization if applicable.

Refund Processing

• Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
• Refunds are issued to the original payment method used for the purchase.
• Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.
• You will receive an email confirmation once your refund has been processed.

Return Shipping Costs

• Defective or incorrect items: We will provide a prepaid return label and cover all return shipping costs for items that are defective, damaged, or incorrect.
• Change of mind or other reasons: Customers are responsible for return shipping costs unless the return is due to our error.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us. We will work with you to facilitate the exchange. Original shipping charges are non-refundable for exchanges.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods or items marked as final sale.
• Personalized or custom-made products.
• Items that have been opened, used, or are not in their original condition.
• Gift cards or digital products.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at mike@josemadridsalsa.com with photos of the damage or defect. We will arrange for a replacement or full refund, including return shipping costs.

Late or Missing Refunds

If you have not received your refund after the timeframes mentioned above, please:

• Check your bank account or credit card statement again.
• Contact your financial institution, as processing times may vary.
• If you have done this and still have not received your refund, please contact us at mike@josemadridsalsa.com.

International Returns

For international orders, customers are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping method. Please contact us before returning international orders to ensure proper processing.

Cancellations

You may cancel your order before it ships by contacting us immediately. Once an order has shipped, you will need to follow the standard return process to receive a refund.

Contact Us

If you have questions about returns or refunds, or need assistance with your order, please contact us at mike@josemadridsalsa.com. We are here to help and will work with you to resolve any issues.